JeWild Policies

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1. Quality Assurance Policy

At JeWild, we take pride in our craftsmanship and the quality of our materials. Each piece of jewelry is handcrafted with the utmost care and attention to detail. We use only high-quality gemstones and metals, ensuring that every item meets our stringent quality standards. Before shipping, each piece undergoes a thorough inspection to guarantee it is free from defects.

2. Shipping and Handling Policy

  • Shipping Methods: Once completed, orders will be shipped. We offer standard (recommended for faster delivery) and economy (cost-effective) shipping options.
  • Tracking Information: Tracking details will be provided via email once your order is shipped.
  • Shipping Costs: Shipping fees are calculated at checkout based on the destination and quantity of items purchased.
  • Delivery Time: Delivery times vary based on the selected shipping method.

3. Return and Exchange Policy

Due to the handcrafted nature of our products and the detailed descriptions and images provided, we do not accept returns for refunds if you change your mind or do not like the product. However, we are committed to ensuring your satisfaction and will address any issues as follows:
  • Damaged or Defective: If your item arrives damaged, please contact us within 30 days of the purchase date. Provide images or video evidence of the damaged item and packaging. We will resolve the issue promptly.
  • Contact: For support with damaged items, please reach out to us at support@jewild.com.

4. Privacy Policy

Your privacy is important to us.

  • Data Collection: We collect personal information such as name, address, and payment details to process your orders.
  • Security Measures: We use SSL encryption to protect your data during transmission.
  • Third Parties: We do not share your personal information with third parties, except as necessary to complete your transaction (e.g., shipping companies).

5. Customer Service Policy

We strive to provide excellent customer service.

  • Support Channels: You can reach us via email at support@jewild.com. Our customer service team is available Monday to Friday, 9 AM to 5 PM.
  • Satisfaction Guarantee: Your satisfaction is our priority. If you have any concerns or issues with your order, please contact us, and we will do our best to resolve them promptly.

6. Pricing and Payment Policy

We believe in transparent pricing.

  • Pricing: All prices are clearly displayed on our website and include any applicable taxes.
  • Payment Methods: We accept major credit cards (Visa, MasterCard, American Express), PayPal, and bank transfers.
  • Payment Security: All transactions are secure and protected using industry-standard encryption technology.

7. Environmental Impact Policy

We are committed to minimizing our environmental footprint.

  • Eco-friendly Practices: Our production processes are designed to minimize waste and reduce environmental impact.
  • Packaging: We use eco-friendly packaging materials and encourage our customers to recycle packaging.

8. Cancellation and Modification Policy

We understand that sometimes orders need to be changed or cancelled.

  • Time Frame: Orders can be cancelled or modified within 24 hours of placement.
  • Contact: To cancel or modify your order, please contact us at support@jewild.com within the 24-hour window.

Conclusion

These policies are designed to ensure a positive experience for our customers while maintaining high standards of quality and ethical practices. For any questions or further information, please do not hesitate to contact us at support@jewild.com.